Return & Refund Policy

Thank you for shopping with Bunny Rancher. We are dedicated to providing exhibition-grade, breeder-tested equipment and supplies. Because many of our products involve agricultural biosecurity and livestock handling, our return and refund guidelines are outlined below.

1. Final Sale & Non-Returnable Items

Due to strict agricultural biosecurity standards, animal health protocols, and the specialized nature of processing tools, the following items are strictly FINAL SALE once shipped:

• Captive Bolt Devices & Processing Equipment: All captive bolt guns, replacement parts, and humane processing tools are strictly non-returnable. We do not accept returns, exchanges, or cancellations once an order has left our facility, regardless of whether the item remains unopened, sealed, or unused. Customers are expected to review product specifications and ensure proper technique/application before purchasing.

• Feed, Nutritional Supplements & Health Aids: Any consumable feed, nutritional supplements, or health aids cannot be returned once delivered to ensure product integrity and animal safety.

• Custom or Cut Wire / Made-to-Order Caging: Custom fabrication, cut-to-length wire, or built-to-order cage assemblies.

No Order Cancellations

Once you click "Complete Order," your purchase is committed. We do not accept order cancellations under any circumstances after an order has been placed.

• Orders immediately enter warehouse processing and inventory allocation.

• Final sale items (including captive bolt equipment, feed/supplements, and custom wire) cannot be canceled or returned once placed.

• Standard return-eligible items cannot be stopped in transit and must follow the standard return process upon arrival (subject to return shipping and restocking fees).

2. General Equipment & Accessory Returns

For non-exempt standard hardware (such as unopened water bottles, locking crocks, standard nest boxes, or grooming accessories):

• Window: Returns must be initiated within 14 days of delivery.

• Condition: Items must be 100% unused, free from barn dust or pet hair, and in their original packaging.

• Restocking Fee: Returns may be subject to a 15% restocking fee to cover inspection and warehouse handling.

• Return Shipping: The customer is responsible for all return shipping postage. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

• Refund Issuance: Once the return is inspected and approved, a refund will be issued to your original payment method (minus original shipping costs and restocking fees).

3. Order Discrepancies & Quality Issues

We take packaging accuracy seriously. If you believe you received an incorrect item or an incomplete order:

• Contact us at sales@bunnyrancher.com within 48 hours of carrier delivery.

• Please include your Order Number and clear photographs of the packing slip and the specific items received (including base/fitting details).

• Verified packing errors will be resolved promptly with replacement parts, an exchange on the next restock, or an applicable partial credit.

4. Shipping Damage

While we package equipment securely, heavy metal cage components and carriers can occasionally face rough handling in transit:

• Inspect your shipment immediately upon arrival.

• If a package arrives damaged, take photos of both the outer box/packaging and the damaged contents before discarding any packing materials.

• Notify us within 48 hours of delivery so we can initiate a carrier claim on your behalf.

5. Order Cancellations

Order Cancellation Policy

All orders are final once submitted.

Due to our automated fulfillment workflow and rapid processing times, orders immediately enter our queue for pulling, fabrication, packing, and dispatch. We are unable to cancel, modify, or recall an order once it has been placed.

Please review your cart, shipping address, and product specifications carefully before completing checkout. Once an order is placed, it cannot be canceled and will be fulfilled as ordered, subject to our standard Return & Refund Policy.